Hobnob

OUR POLICY

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Payment and Pricing Policy

 

  1. Payment Methods:
    • We accept the following payment methods for products and services:
      • Credit and Debit Cards (Visa, MasterCard, American Express.)
      • PayPal
      • Bank Transfer(with POP)
      • Electronic Funds Transfer (EFT)
      • Check (Note:We may require a waiting period for check clearance)
  1. Pricing Transparency:
    • Our pricing is transparent and clearly displayed for all products and Prices are inclusive of taxes, fees, and any applicable charges unless otherwise stated.
  1. Currency:
    • All transactions are processed in the currency specified at the time of Exchange rates may apply for international transactions.
  1. Payment Due Date:
    • Payment is due at the time of order placement unless otherwise specified in a separate agreement or For credit accounts, payment terms and due dates will be outlined in the credit agreement.
  1. Taxes and Fees:
    • Prices are inclusive of applicable taxes and fees unless otherwise Customers are responsible for any additional customs duties or taxes associated with their purchase.
  1. Discounts and Promotions:
    • Any discounts, promotions, or special offers will be clearly communicated, and their terms and conditions will be specified
  1. Price Changes:
    • Were serve the right to adjust prices at any However, the price charged for a product or service will be the price in effect at the time the order is placed.
  1. Refunds and Returns:
    • Refunds or credits for returned items will be processed in accordance with our Returns and Exchanges
  1. Payment Security:
    • We prioritize the security of your payment Your data will be protected in accordance with our Privacy-Policy.
  1. Late Payments:
    • Payments not received by the due date may be subject to late fees or interest charges as specified in the credit agreement or terms outlined in the invoice
  1. Disputes:
    • Any payment disputes should be reported to our customer service team We will work to resolve disputes in a fair and timely manner.
  1. Changes to the Policy:
    • Were serve the right to modify this Payment and Pricing Policy at any changes will be posted on our website and take effect immediately.

Please review this Payment and Pricing Policy before making any purchases to ensure a clear understanding of our terms and conditions. If you have any questions or concerns, please contact our customer service team for assistance.

Acceptance of Terms

  1. Acceptance of Terms:
    • By using our bags, you agree to abide by these Bag Terms of If you do not agree to these terms, please refrain from using our bags.
  1. Proper Use:
    • Our bags are designed for general use and should be used in accordance with their intended purpose. They should not be subjected to excessive weight, pressure, or conditions that could cause damage.
  1. Product Care and Maintenance:
    • Proper care and maintenance of our bags are essential for their Follow any care instructions provided with the bag. Regularly check for wear and tear, and address any issues promptly.
  1. Warranty:
    • Our bags come with a limited warranty against defects in materials and workmanship. This warranty may vary by product, so please refer to the product-specific warranty information provided with your purchase.
  1. User Responsibility:
    • You are responsible for the proper use and care of your Any misuse, neglect, or failure to follow care instructions may void the warranty.
  1. Returns and Exchanges:
    • If you believe you have received a defective bag or wish to return or exchange a product,  please refer to our Returns and Exchanges Policy for specific procedures and guidelines.
  1. Intellectual Property:
    • All bag designs, logos, and branding are protected by intellectual property You may not use, reproduce, or distribute these elements without our permission.
  1. Product Alterations:
    • Any alterations, modifications, or repairs to the bag should be performed by authorized professionals. Unauthorized alterations may void the warranty and compromise the bag’s safety and integrity.
  1. Disclaimers and Limitations:
    • Our bags are intended to carry items and provide convenience but should not be used in situations where safety or the protection of valuable items is a primary concern.We are not liable for any damages or losses arising from the use of our bags.
  1. Changes to Bag Terms:
    • We reserve the right to modify these Bag Terms of Use at any time. Changes will be posted on our website, and your continued use constitutes acceptance of the revised terms.
  1. Contact Us:
    • If you have any questions or concerns about these Bag Terms of Use or the use of our bags, please contact us at  +27 71 825 1098.

Please review these Bag Terms of Use regularly. Your continued use of our bags constitutes your acceptance of these terms. If you have questions or concerns, please reach out to us.

Privacy Policy for Hobnob Luxury Bags

This Privacy Policy explains how Hobnob Luxury Bags (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website, use our services, or engage with us in any way. Protecting your privacy is important to us, and we are committed to safeguarding your personal data.

Information We Collect

  1. Information We Collect:
  • We may collect the following information:
  • Personal Information: Such as your name, email address, phone number, and billing information when you make a purchase.
  • Account Information: If you create an account with us, we may collect your username and password
  • Device Information: This includes information about the device you use to access our website or services, such as your IP address, browser type, and operating system.
  • Usage Data: We may collect data on how you interact with our website and services, including pages visited, products viewed, and search queries.
  • Communications: We collect information from your communications with us,  including emails, chats, and phone calls.
  • Other Information: We may collect additional information with your consent or as required by law.
  1. How We Use Your Information:
  • We use your personal information for the following purposes:
  • To process your orders and provide customer support.
  • To send you order updates, promotional offers, and news letters.
  • To improve our website and services.
  • To respond to your inquiries and requests.
  • To monitor and protect the security of our website
  • To comply with legal and regulatory requirements.
  1. Information Sharing:
    • We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in delivering our services, such as payment processors and shipping companies.
  1. Data Security:
    • We implement industry-standard security measures to protect your personal. However, no data transmission or storage system is completely secure, and we cannot guarantee the absolute security of your data.
  1. Cookies and Tracking:
    • We use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can manage your cookie preferences through your browser settings.
  1. Third-Party Links:
    • Our website may contain links to third-party. We are not responsible for the privacy practices or content of these external sites.
  1. Children’s Privacy:
    • Our website and services are not directed at children under the age of 13 We do not knowingly collect personal information from children.
  1. Changes to this Privacy Policy:
    • We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on our website, and the revised policy will apply to your data from the date of the updated policy.
  1. Contact Us:
    • If you have any questions or concerns about our Privacy Policy or your personal information, please contact us at +27 71 825 1098.

By using our website and services, you consent to the practices described in this Privacy Policy. Please review this policy periodically to stay informed about how we pro

Explore our comprehensive policies to ensure transparency, compliance, and a clear roadmap for every aspect of our organization. From privacy to ethics, our policies set the standards for trust and excellence.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hobnobleather@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hobnobleather@gmail.com and send your item to: Unit D6 supreme industrial park, steeledale, Johannesburg 2197.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Unit D6 supreme industrial park, Steeledale, Johannesburg 2197..

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at hobnobleather@gmail.com for questions related to refunds and returns.

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